Exploring the Impact of Proactive Generative AI Agent Roles in Time-Sensitive Collaboration
UX research on how proactive, transparent agents shape teamwork, memory support, and flow in time-sensitive collaboration.
Methods
- Technology probes of proactive/adaptive agent behaviors.
- Mixed methods: logs, surveys, and qualitative interviews.
Results
- Peer agents improved memory support but sometimes disrupted flow.
- Facilitator agents clarified coordination with limited outcome gains.
Impact
- Iterated transparency cues to reduce over-reliance.
- Guidance for AI-first collaborative workspaces.